Diagnostic and Assessment Terms & Conditions

Cleanroom Environment and Warranty Disclaimer

The Client's storage media may be opened within an ISO 5 cleanroom environment. The Client should consult their individual manufacturer for specific warranty information on their storage media. Under no circumstances shall Truedata Recovery Solutions be held liable for voided warranties by the storage media manufacturer.

Diagnostic Procedure and Limitations

The Client acknowledges and agrees that the diagnostic procedure is neither foolproof nor perfect. Although the diagnosis provided by Truedata Recovery Solutions may indicate a strong probability of a successful recovery outcome, this assessment cannot guarantee any specific result. No warranty is stated or implied regarding the accuracy or timeliness of the assessment. Truedata Recovery Solutions shall have the exclusive professional determination of the diagnostic evaluation and the possible success rate at its sole discretion. Truedata Recovery Solutions agrees to use all available resources and technology to attempt the diagnostic procedure.

Disassembly of Devices

External hard drive enclosures will need to be disassembled to diagnose and/or recover data. It may be necessary to break or damage the device enclosures to access the internal storage media. Truedata Recovery Solutions will dispose of the external enclosures, power adapters, data transfer cables, and other similar accessories at its discretion.

Devices such as iPhones, iPads, Android phones and tablets, netbooks, notebooks, laptops, and other similar devices will need to be opened to access the underlying storage media. Truedata Recovery Solutions will make all efforts to access the internal storage media. However, Truedata Recovery Solutions shall not be held liable for voided warranties or damage caused by opening these devices during the diagnostic procedures.

Quotation and Authorization

Upon completion of Truedata Recovery Solutions' assessment of the Client's storage media, Truedata will provide a quotation for the recommended data recovery procedures. This quotation may be provided in writing, electronically by email, or verbally over the phone. Donor parts, expedited or emergency fees, and final destination transfer media are separate from the data recovery fees.

If the Client elects to proceed with the data recovery process, they must approve and authorize those services subject to a separate written Service Agreement before Truedata will perform any additional work. If the Client chooses not to proceed with the data recovery process, they must complete the cancellation form.